HomeNewsKomatsu centralises for effective, efficient customer service and support

Komatsu centralises for effective, efficient customer service and support

Measuring approximately 300 000 m2 in size, the new Komatsu development will be one of the largest industrial campuses of its kind in the country.

As the central hub from which Komatsu will direct its extensive operations in Southern Africa, the ownership and development of this campus in Gauteng signals the company’s unwavering commitment to doing business in the region.

“Our head office and support operations are currently conducted from three different locations, which presents some logistical challenges,” says Komatsu Africa MD, Mike Blom.

“By consolidating all functions into one single campus, our ability to provide effective and efficient customer service and support will be further enhanced – with sufficient space for future expansion,” he adds.

The requirements for the new campus are substantial and complex; the campus needs to have the space, technology and capabilities for Komatsu to serve the mining, construction and utility markets, not only in South Africa, but all of Southern Africa

The project will put Komatsu’s sales and service functions in an ideal position to capitalise on market resurgence opportunities within the short, medium and long term. At the same time, it will serve to improve further the extent of Komatsu’s field and technical service offerings.

Investec Property’s team of experts have provided a turnkey solution for the entire Komatsu Campus project – from concept and design, through the land acquisition, to construction and delivery of the completed developments.

“We are proud of this development, which again demonstrates our ability to serve our client’s specific needs,” says David Rosmarin from Investec Property.

The new Phase 2 unit is expected to be fully operational by September 2018.

Completion of the new Komatsu Campus in its entirety is scheduled for 2021 to coincide with Komatsu’s 100th anniversary.

Feature image credit: Komatsu 


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