etalk, a provider of contact centre software and services, has signed ten new channel partners in Latin America and announced a regional sales increase of 54% in 2005. Companies in 15 Latin American countries use etalk’s technology; the company prefers to build partnerships with organisations that have a reputation for technical expertise and high levels of service, and personnel are trained to become certified in etalk’s products.

With offices in 27 countries worldwide, etalk provides a unified, scalable and centrally managed enterprise platform for call recording, quality monitoring and speech analysis.