In another display of its customer-centric support focus, Multotec undertakes training of customer personnel on-site, as training is important, particularly in remote areas.

According to Javier Kirigin, comminution product manager at Multotec Rubber, this type of practical training is invaluable and enables customers to run their plants more efficiently and effectively.

Multotec conducts interactive technical seminars for its customers
Multotec conducts interactive technical seminars for its customers

“Multotec places emphasis on partnering with its customers across all aspects of successful plant operation.

“We have a symbiotic relationship whereby we help our customers to understand our products and they, in turn, help us to better understand their needs. This results in fit-for-purpose solutions that promote increased productivity and throughput, coupled with minimised downtime and maintenance,” says Kirigin.

As an example of a successful training initiative, Multotec conducted an interactive technical seminar over a two day period both in French and English in Ouagadougou, the capital of Burkina Faso.

“If Multotec customers cannot come to Multotec’s office, then Multotec takes the information to the market. We deployed six product specialists to Ouagadougou and the training comprised a technical introduction to Multotec products and the application thereof in the mainly gold and zinc commodity sectors that were represented by the customers at the seminar.”

Kirigin points out that the training was extremely well received by customers who seldom have access to this high level of expertise and technical knowledge.

“The seminar also facilitated a networking opportunity for the teams from the various mines who do not often get to discuss their issues with colleagues. We hosted personnel from more than eight mines in this French-speaking West African region, with more than 30 customers from all over West Africa including Mali, Niger, Burkina Faso and the Ivory Coast.

“This was a very interactive event and our team encouraged participation from the customers. What was very clear is that there is a definite need for this type of technical input and we were able to answer many of the customers’ questions.

“Training is predominantly needs focused and is based mainly on operational aspects but also includes condition monitoring and maintenance with added focus on other unit operations including comminution in this particular seminar,” Kirigin concludes.

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